Review collected by and hosted on G2.com. Project Manager with entrepreneurship background and vast experience in digital marketing, agile project management and web design. It's also important to mention that the software is free for the small teams (up to 10 users) and for the teams working on open source projects. This feature is also useful when you are replying to a user since you can quickly copy and paste your previous response and save quite a lot of time without additional searching. (Jira, YouTrack), monitoring their execution - training of company employees, filling the knowledge base (Confluence). It's not a secret that a company might have a thousand of open both bug reports and feature requests at the same time, so to avoid duplicates when creating a bug report, the software will offer a list of similar issues to you. creation and filling of the knowledge base for the project, keeping it up to date for internal use by team members - preparation of presentation materials (videos, presentations). You can effortlessly customize the set of issue attributes based on your company's needs (for example, bug priorities, bug types, teams, data about sprints, etc), work with multiple issues at the same time and pin your bug reports to support requests for further follow ups if necessary. Keeping your bugs in one place is not the only thing that the software offers. The best way to decide is to try both with extensive trial periods provided by both YouTrack and JIRA.I have been using YouTrack primarily for the two features: bug tracking and customer support. But for the teams that are looking for the software that could be used as a public bug tracking tool for some project, YouTrack can be a great and inexpensive alternative. As JIRA is a full-blown issue reporting system with some project management facilities lots of plug-ins, lots of customizations, etc. Pricing is based on storage.Īt least for now it is hard to compare YouTrack to JIRA in terms of the features. – YouTrack: No separate system for users. Knowledge Base isn’t just for development teams. Group them by project and structure them in page trees, and decide who will have access to the workspace. Add project plans, team policies and meeting notes. – JIRA: 10$ for 3 users, further on – depends on the number of users. Now with the new YouTrack Knowledge Base you can organize everything in one place. Each article is associated with a specific project, so each team can accumulate and share bits of information that help them accomplish their project goals. – YouTrack: Performs well if setup correctly. The Knowledge Base in YouTrack lets you build a collection of articles that cover a range of topics. – YouTrack: the custom query language with intellisense is an advantage. Searching for issues is not as easy as in YouTrack, however, if you know your way around JIRA, you can do it without extra efforts. YouTrack can keep your team’s collective knowledge together in one place. Versioning works across projects, so if you are purely software team it works fine We are excited to announce the release of YouTrack 2020.2 which comes with a built-in Knowledge Base Now you can build a public knowledge base and keep internal documentation right inside YouTrack, alongside your tasks and projects. Great integration with bitbucket (pull requests/workflow etc.), It has more than 500 plugins to extend its functionality (including the boards). – JIRA can be difficult to setup, sprints and versioning have more functionality. YouTrack has a nice visual design, quicker loading, simplicity, but lacks some for us very essential time tracking functionalities that are present in JIRA With custom dashboards and reports powered by a simple query language and with over 500 Atlassian marketplace add-ons, JIRA allows teams to create an experience tailored to their needs and culture. YouTrack is a tool which is very easy to customize, which is a big plus for the teams that are capable of doing some additional enhancements themselves. are the commands that can be applied to an individual issue or a group. As “for: me #Unresolved” gets you all unresolved issues assigned to you, you may also modify issues with “fixed”, “tag Important”, “assign me”, etc. YouTrack has an fast and easy issues search with different queries. It cannot get any better for agile teams. Thus, entire teams can use JIRA as a single tool for collaboration, tracking and releasing. While YouTrack has also a wide range of reports, JIRA offers deep support for issue tracking and work management. However, other teams that are currently actively encouraged to make use of JIRA (HRs, Marketers, Designers etc.) would probably feel left out with YouTrack. YouTrack was created with software development in mind. They have a lot in common: both are agile-oriented (boards, burndown charts, backlogs), both have custom workflows, custom fields, keyboard shortcuts, and issue tagging. These tools are the same in their core nature – professional issue trackers.
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